SHIPPING & RETURNS

AUSTRALIAN SHIPPING

We offer flat rate shipping and ship within 24-48hrs from metro Melbourne.

Standard Postage is $7.00 and usually takes 5-7 days
Express Postage is $12.30 and usually takes 2-3 days

Free Express Shipping with any order over $A40, applied automatically at checkout

NEW ZEALAND SHIPPING

We offer flat rate shipping and ship within 24-48hrs from metro Melbourne.

Standard Postage is $14.80 and usually takes 7-12 business days

*COVID-19 SHIPPING UPDATE
Due to the ongoing impacts of COVID across Australia, with restrictions and increase demand for online orders, Australia Post are facing some delays. Please know were are doing our best to get your order to you as soon as possible.

RETURNS
Any item can be refunded if it is returned within 30 days of purchase, which means you have 30 days after receiving your item to request a return.

To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@roombeauty.au and include your order number and product details in the email. Items sent back to us without first requesting a return will not be accepted.

Please send your order back to:
Room Beauty Collective
PO Box 7112,
Hawthorn North, VIC, 3122

Shipping costs are the responsibility of the customer and are non-refundable.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

You can always contact us for any return questions at hello@roombeauty.au

EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.